Booking and payment conditions
BOOKING AND PAYMENT CONDITIONS
Bookings under web rate will be charged a prepayment of 15% of the total amount of the booking. The rest of the amount will be charged on the day of arrival at the hotel reception. The owner of the credit/debit card authorizes Rosamar Hotels to charge the card the amount of the down payment required under the terms and conditions of the agreed prices. The rest of the amount will be charged on the day of arrival at the hotel reception using an accepted credit/debit card or cash.
Check in starts at 12:00h. All guests are required to show a photo ID and credit card upon check-in. Rooms are available from 13:00h. Check out is at 10:00h. Pets are not allowed.
Bed and breakfast, half board and full board: Drinks not included.
The price of the reservation does not include the state tourist tax of 1.00 € per person per day (max. of 7 days) for over 16 year olds, payable directly at the hotel reception upon arrival.
Rosamar Hotels reserves the right to amend or cancel reservations in the case of fraud or error. In this case, Rosamar Hotels will notify within 48 hours of the error, giving the customer the option to amend the difference or cancel the reservation.
CANCELLATIONS AND MODIFICATIONS
Cancellations up to 5 days (14 days from June to September) before scheduled arrival date will be reimbursed the deposit.
Cancellations made with less than 5 days before the scheduled arrival or No Shows:
With justified reason: the prepayment made will be saved for the same season or returned. Without justified reason: the prepayment will be lost.
Early departures will be charged the full stay (if no reasonable grounds of illness, death or accident, with certificate or proof).
The deposit for the non refundable rate reservations will not be refunded under any circumstances or in any case.
Reservations may only be modified for the same period while maintaining the initial price.
The prepayment of cancelled reservation can only be used for a different period or for the same period if the reservation keeps the initial prices.
Any modification will be charged with 10 €.