FREQUENTLY ASKED QUESTIONS

Is there Wi-Fi at Rosamar Hotels?
All Rosamar Hotels offer free Wi-Fi, in the rooms and in the hotel common areas.

What is the price of renting an iron?
The ironing service is free for guests staying at the Hotel Rosamar & Spa, Hotel Rosamar Maritim, Hotel Rosamar Maxim and Hotel Rosamar Es Blau. For customers staying at the Hotel Rosamar Garden Resort, the rental price of the iron is 7€ / hour. In addition, you will have to leave a deposit of 20€ that will be back to you when the iron is returned at the reception.

What is the price of renting a safe box?
Rent a safe box will cost you 5€/day or 20€/week. You will have to leave a deposit of 20€ that will be returned when you back the key.

What is the room service hours?
Our hotels with room service available are the Hotel Rosamar Es Blau and the Hotel Rosamar Maxim. Room service hours available at the Hotel Rosamar Maxim are from 11:00h to 18:30h and at the Hotel Rosamar Es Blau from 10:30h to 12:30h and from 15:00h to 18:30h.

Do the hotels have a laundry service?
No, none of our hotels have a laundry service.

Does Rosamar Hotels have a transfer service to Girona airport or Barcelona airport?
Rosamar Hotels does not have a transfer service, but we work with external companies that offer this type of service. For example, you can look at the websiteMoventis bus (www.moventis.com).

Do the hotels have left luggage service?
The hotels have a luggage room where you can store your luggage at the check-in and at the check-out. The reception will give you a key that you will have to return when you leave the hotel.
In addition, inside the luggage room there are some pay lockers that you can also use. The small one has a cost of 7€ and the large one of 8€.

Do the hotels have packages for special occasions? Which ones?
The hotels offer you the following packages for special occasions:
- Romantic package for 50€: decoration petals on the bed, bottle of cava and a chocolate box.
- Rosamar package for 90€: includes two bathrobes, slippers, decorative petals on the bed, a bottle of cava and a chocolate box.
- Children's birthday package for 20€: includes personalized balloons, hotel greeting card and candies.
- Children's cake for 22€.
- Adult birthday package for 30€: includes a cake and a bottle of cava.
-Birthday package with cava for 22€.
- Bouquet of flowers for 25€.

Neither the Hotel Rosamar Es Blau nor the Hotel Rosamar Maxim will offer any of the children's packages mentioned above.

What hotels have a fitness and a rest area?
The Hotel Rosamar & Spa has a Fitness Centre and a Vitality Spa, a wellness centre equipped with sauna, hammam and a relaxation area with thermal loungers and contrast showers. The hotel also has indoor swimming pool heated in low season, separate from the wellness area.   If you have not booked through our website, it will cost 12€ per person per day.
- The Hotel Rosamar Garden Resort has an area called AquaCenter, which has an indoor pool throughout the year and heated in low season, hydromassage area, sauna, Turkish bath and gym.
- The Hotel Rosamar Maritim has an area called La Terrassa, which has an outdoor relaxation-pool, 2 saunas and a gym. The gym has a treadmill, elliptical and static bike.
- The Hotel Rosamar Maxim has a small, heated swimming pool in low season, a dry sauna, a Turkish bath and a gym with a treadmill, elliptical, static bike and a weight training machine.
- The Hotel Rosamar Es Blau has the Vitality Spa and a fitness area. This is equipped with an indoor heated pool, sauna, hammam, hydromassage pool and a rest area with heated beds and contrast showers. If you have not booked through our website, the price will be 12€ per person per day.

Should I book if I want to go to the spa or fitness hotels areas?
To access to the spa, you will have to book in advance, but if you want to use the hotels fitness area you will not have to book.

Will the showers and changing rooms be available?
Yes, guests will be able to use the spa and gym changing rooms.

Is there a towel rental service? 
Yes, it is a free service. You can ask for a towel to go to the spa, gym or pool, you will have to leave a deposit of 15€ which will be returned to you when you back the towel.

What are the gyms opening hours in the different hotels? Who has access?
- Hotel Rosamar & Spa
The Fitness Centre access to the Hotel Rosamar & Spa is from 07:00h to 22:00h and you can enter with your room card.
- Hotel Rosamar Garden Resort
The gym access to the Hotel Rosamar Garden Resort is from 09:00h to 19:00h.
- Hotel Rosamar Maritim
The gym access to the Hotel Rosamar Maritim is from 09:00h to 19:00h.
- Hotel Rosamar Maxim
The gym access to the Hotel Rosamar Maxim is from 09:00h to 19:00h.
- Hotel Rosamar Es Blau
The Fitness Centre access to the Hotel Rosamar Es Blau is from 07:00h to 22:00h and you can enter with your room card.

No guest may use the facilities of another hotel.

What are the Aquacenter area opening hours belong to the Hotel Rosamar Garden Resort? Who can have access?
Only the Hotel Rosamar Garden Resort guests will be able to access to the Aquacenter area. The hours available are from 10:00 to 19:00.

What is the Vitality Spa opening hours belong to the Hotel Rosamar & Spa?
Only the Hotel Rosamar & Spa guests will be able to access to the Vitality Spa. The hours available are from 10:00 to 19:00.

What is the Vitality Spa opening hours belong to the Hotel Rosamar Es Blau?
Only the Hotel Rosamar Es Blau guests will be able to access to the Vitality Spa.  The hours available are from 10:00 a.m. to 7:00 p.m.

Are there adults only swimming pools in the hotels? Which ones?
The Hotel Rosamar & Spa has 4 swimming pools. One is adults only located in the Chill Out area limited to guests over 18 years old.

Do the swimming pools sun loungers have to be reserved and are they disinfected after each use?
The swimming pools sun loungers do not have to be reserved and it is forbidden to do so. The loungers are disinfected once a day.

Can the pools be used at night?
The swimming pools cannot be used at night.

Do the hotel pools have a lifeguard service?
The pools that have lifeguard service are those of the Hotel Rosamar & Spa and those of the Hotel Rosamar Garden Resort.
In high season, at the Hotel Rosamar & Spa there is 1 lifeguard and at the Hotel Rosamar Garden Resort there are 4 lifeguards.

Can clients of other hotels access the Aquasplash space of the Hotel Rosamar Garden Resort?
No, only those clients staying at the Hotel Rosamar Garden Resort will be able to access the Aquasplash space.

What are the pools opening and closing hours at the hotels?
Access hours to the Rosamar Hotels pools in high season are from 09:00 to 19:00.   

What are the opening hours at the Aquasplash Area in the Rosamar Garden Resort Hotel?
The current Aquasplash Area opening hours are from 10:00 to 13:00 and from 15:00 to 19:00.

What are the attractions opening hours in the Aquasplash Area?
The schedule will be different according to each attraction:
- Pirate Ship + Water Guns: From 9:00h to 18:00h.
- River boats: From 9:00h to 10:00h.
- White slide + Small slides (yellow, blue and twister): From 10:00h to 11:30h.
- Multitrack Slide + Small Slides + River Boats: From 11:30h to 13:00h.
- White slide + Small slides (yellow, blue and twister): From 15:00h to 16:30.
- Multitrack Slide + Small Slides + River Boats: From 16:30h to 18:00h
- River boats: From 18:00h to 19:00h.

What hotels have a pool bar? What are the opening hours?
- The Hotel Rosamar & Spa, the Hotel Rosamar Garden Resort, the Hotel Rosamar Es Blau and the Hotel Rosamar Maritim have a bar in the pool area.
- The Hotel Rosamar & Spa has the Ona Pool Snack, open from 10:00h to 23:00h.
- The Hotel Rosamar Garden Resort has the Goofys Pool Snack, open from 10:00h to 23:00h in high season and from 10:00h to 18:00h in low season. 
- The Hotel Rosamar Es Blau has the Snack Pool Bar, open from 11:00h to 18:00h.
- The Hotel Rosamar Maritim has the Willy Pool Snack Bar, open from 10:00h to 23:00h in high season.

What hotels have evening entertainment for adults?
The hotels with evening entertainment for adults are the Hotel Rosamar Garden Resort and the Hotel Rosamar & Spa. The schedules will vary according to the show, they will start approximately at 21:45h until 22:45h.

What is the Dance Hall opening hours at the Hotel Rosamar & Spa? And who has access?
Guests staying at the Hotel Rosamar & Spa, Hotel Rosamar Maritim, Hotel Rosamar Maxim and Hotel Rosamar Es Blau will be able to access to the Rosamar & Spa Dance Hall. The Dance Hall activities starts at 21:45h.

What kind of activities at night can I access depending on the hotel I stay?
- If you stay at one of the following hotels: Hotel Rosamar Marítim, Hotel Rosamar Maxim or Hotel Rosamar Es Blau, you can access to the evening activities at the Hotel Rosamar & Spa.
- If you stay at the Hotel Rosamar Garden Resort, you will only be able to access to the activities that take place at night in this hotel.

What hotels have entertainment for children?
The hotel with entertainment for children is the Hotel Rosamar Garden Resort.

What are the entertainment hours for children in the hotels?
The entertainment schedule for children from 4 to 7 years old, at the Hotel Rosamar Garden Resort depends on the season.  The access is available for itself hotel's guests and for the Hotel Rosamar & Spa and Hotel Rosamar Maritim guests.
In high season, the Miniclub is open every day from 10:00h to 13:00h and from 15:30h to 18:00h. In low season will depend on the occupation.
This hotel also has entertainment for children from 8 to 15 years old for those clients who are staying at the Rosamar Garden Resort Hotel.

Is there a capacity limit to access to the entertainment activities?
Depending on the activity that is carried out, there will be a capacity limit or not.

Do I have to book to attend the entertainment activities?
No prior reservation will be required to attend the entertainment activities.

If I am staying at the Hotel Rosamar Maritim, can my children participate at the Hotel Rosamar & Spa entertainment activities?
Yes, they can participate in the activities that take place in July and August.

Do all the hotels have a parking service?
Yes, all the hotels have a parking that requires prior reservation. You have to call to the hotel you would like to stay to request it.
- The Hotel Rosamar & Spa and the Hotel Rosamar Maritim, have indoor and outdoor parking.
- The Hotel Rosamar Maxim and the Hotel Rosamar Es Blau have indoor parking.
- The Hotel Rosamar Garden Resort has only outdoor parking.

How do you get in and out of the parking lot?
If you have reserved a parking lot prior to your arrival, we will give you a key that you must return at the departure time from the hotel.

What happens if I do not reserve the parking?
If you have not reserved a parking lot, we cannot guarantee availability upon arrival at the hotel.

How can I book the "All Inclusive" option if I am interested?
If the hotel offers the possibility of choosing the "All Inclusive", once you are making the reservation on our website, you will be shown a list where all the types of pensions appear, select the option All Inclusive to add it.

What do I have to do if I want to get my room earlier (early check-in)?
We do not offer an early check-in option. If upon your arrival, the room is free and clean, you will be able to access. If the room is not ready yet, you can use the hotel facilities.

How much is for leaving the room later the departure day (late check-out)?
It is always subject to availability, guests have the option of keeping their room (late check-out) until 2pm (30€ ), or until 6pm (50€ ).

How can I make a reservation with Rosamar Hotels?
The easiest way to make a reservation with Rosamar Hotels is through the official website. Visit our booking page. 

Does it have any cost to cancel my reservation?
All doubts you may have regarding your reservation will be solved on the reservation and payment conditions page.

Do I have to present any personal identification when I arrive?
Remember that it is essential to present the ID or passport from all people at the check-in time, including children.

Can I check in before arriving at the hotel?
Yes, you can pre-check online before arriving at the hotel, or if there is a long queue at the reception. To do so, you need to fill out a form that you can find on the main page of Rosamar Hotels.

What is the payment method upon arrival at the hotel?
Once you arrive at Rosamar Hotels, you can pay in cash or card.

What type of cards do you accept as a form of payment?
We accept all types of cards, except American Express.

Is it possible to receive an account number to make a deposit in advance of the reservation?
We can provide you with an account number to make the payment of a reservation in the following cases:
- If you have problems when paying by card.
- If you want to pay the total amount of the reservation before your arrival.
- If it is a gift for someone else.

If I want to make the payment before arrival, what total amount will I have to leave as a deposit?
If you want to make the payment before arrival, it will vary depending on the conditions of the rate you are booking. In some cases, you will have to make 100% of the payment in advance, while in other cases you will have to make a down payment of 15% up to 3 days before the arrival date.
The hotel will send you an email a few days before arrival with all the necessary information to make the payment through a virtual gateway with your bank.

From the moment I make my reservation, how many days do I have to make the deposit?
The deposit will be made 3 days before arrival, regardless of the date you made the reservation.

Is a card necessary as a guarantee at the time of arrival at the hotel?
At the booking time, and according to the conditions of the rate, you will have to pay 100% of the payment in advance or make a down payment of 15% of the total. With the payment and signal we already make sure that the card is safe and serves as a guarantee.

How does the payment work in the case that I have booked through an onlinevtravel agency (OTA)?
Once you have made your reservation, Rosamar Hotels will send you an email with payment instructions. You will be able to make a part of the payment, the rest of the amount will be paid on arrival at the hotel. If you have not yet made the payment 48 hours before your arrival, the reservation will be automatically cancelled.

Up to what age do children stay free of charge​?
- Babies from 0 to 2 years old never pay, but they must be stated in the reservation.
- Children from 2 to 12 years old always pay, but the first child in the room has offers up to 100% discount depending on the period of the year, and the second and third child have up to 50% discount.

What should I do to work at Rosamar Hotels?
If you want to work with us, you can send an email with your CV to the following address: rec.humans@rosamarhotels.com