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Booking and payment conditions

WEB RATE & PROMOTIONAL RATE

No prepayment is required at the time of booking if the reservation is made more than 5 days prior to arrival. To confirm the reservation, it will be necessary to pay 15% of the total amount of the stay 2 days before arrival. Rosamar Hotels will send an email with the link to make the payment, the rest will be paid upon arrival at the hotel.

For reservations with arrival within the periods from 01.06 to 14.09 included, the payment of 15% of the total amount of the stay will be made at the time of booking and the rest upon arrival at the hotel.

Cancellation and modification conditions

Free cancellation up to 2 days prior to arrival. In case of cancellation less than 2 days before arrival, the deposit will not be refunded.

Cancellations less than 2 days before the scheduled arrival or No Shows: With justified reason (serious illness or serious accident of some persons included in the reservation or death of first-degree relative, always with official certificate): the payment made for the same season will be kept or refunded. Without justified reason: the payment will be forfeited.

Except from 20/06 to 14/09 included, which will be 3 days.

Early departures or modifications already at the hotel: Once the check-in is done at the hotel, the total stay will be charged, without refund option.

In justified cases of accident of some persons included in the reservation or death of a first-degree relative, always with official certificate, the amount of the stay not enjoyed can be saved for a next reservation during the following 12 months.

Any difference in rates that may exist at the time of the modification between the original stay and the new stay will be charged to the client. If it turns out that the new stay is cheaper than the original stay, you will not be eligible for any refund of the difference.

 

NON-REFUNDABLE RATE - FLEXIBLE

Cancellation and modification conditions

Discounted rate that requires a deposit of 100% of the total reservation.

Pre-payment for non-refundable rate reservations will not be refunded under any circumstances.

Any request to extend the length of your stay will be attended according to availability and in accordance with the rates in force.

Any request to reduce the length of your stay will be considered a partial cancellation and, as such, will be subject to the cancellation and interruption of stay procedures.

 

HOTEL CONDITIONS

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