Booking and payment conditions

WEB RATE & PROMOTIONAL RATE

The payment of 15% of the total amount of the stay will be made at the time of booking and the rest on arrival at the hotel.

Cancellation and modification conditions

Free cancellation up to 3 days prior to arrival. In case of cancellation less than 3 days before arrival, the deposit will not be refunded.

Cancellations less than 3 days before the scheduled arrival or No Shows: With justified reason (serious illness or serious accident of some persons included in the reservation or death of first-degree relative, always with official certificate): the payment made for the same season will be kept or refunded. Without justified reason: the payment will be forfeited.

Early departures or modifications already at the hotel: Once the check-in is done at the hotel, the total stay will be charged, without refund option.

In justified cases of accident of some persons included in the reservation or death of a first-degree relative, always with official certificate, the amount of the stay not enjoyed can be saved for a next reservation during the following 12 months.

Any difference in rates that may exist at the time of the modification between the original stay and the new stay will be charged to the client. If it turns out that the new stay is cheaper than the original stay, you will not be eligible for any refund of the difference.

NON-REFUNDABLE RATE - FLEXIBLE

Cancellation and modification conditions

Discounted rate that requires a deposit of 100% of the total reservation.

Pre-payment for non-refundable rate reservations will not be refunded under any circumstances.

• Up to 21 days before arrival, the stay can be modified or cancelled.
• In case of cancellation, the amount will not be refunded, it will remain as a deposit to make a new reservation during the following 12 months within the current and next season.
• Any difference in rates that may exist at the time of the modification between the original stay and the new stay will be charged to the customer. If it turns out that the new stay is cheaper than the original stay, you will not be eligible for any refund of the difference.
• From 20 days prior to arrival and for any stay already started, the stay cannot be modified or cancelled.

Any request to extend the length of your stay will be attended according to availability and in accordance with the rates in force.

Any request to reduce the length of your stay will be considered a partial cancellation and, as such, will be subject to the cancellation and interruption of stay procedures.

HOTEL CONDITIONS

• Check-in is from 2:00 pm. Check-out is at 11:00 am.
• It is obligatory to present the ID card or passport of all guests.
• Children must also present documentation. Minors without ID card or passport can show their family book.
• Children: Children from 0 to 1-year-old, children from 2 to 12 years old. All children must be included in the total capacity of the reserved room.
• The client's requests in the special requests' section of the reservation are never confirmed until an email from Rosamar Hotels with this confirmation is received.
• Bed and breakfast, half board and full board: drinks not included.
• If you stay at the Hotel Rosamar Maritim or at the Hotel Rosamar Es Blau and book the full board + drinks package, you can include a 1/4 litre bottle of water + 1/4 litre bottle of wine or soft drink or domestic beer. For children, a 1/4 litre bottle of water or soft drink is included.
• If you are staying at the Hotel Rosamar Maxim the dinner service will be served at the Hotel Rosamar Es Blau - Adults Only and/or at the Hotel Rosamar & Spa.
• The price of the reservation does NOT include the tourist tax of 1.32€ per person per day (maximum 7 days for guests over 16 years old) to be paid directly at the hotel reception on the day of arrival.
• Pets are not allowed.
• The photos of the rooms shown on the website are of specific rooms and does not mean that the room assigned is exactly the same.
• If the amount of the new reservation is less than the amount of the current reservation, the remaining amount will not be refunded.
• If the new reservation is for a higher amount than the current reservation, the difference must be paid.
• The hotel is not responsible for the information that any hotel of the Rosamar Hotels group may have on websites other than its own official www.rosamarhotels.com.
• Rosamar Hotels reserves the right to rectify or cancel reservations in the event of fraud or error on the part of the hotel, with prior notice. In this case, Rosamar Hotels will notify within a maximum period of 48 hours of the error, giving the client the alternative of accepting the correct settings or cancelling the reservation made.