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Rosamar Hotels frequently asked qüestions

Check out the Rosamar Hotels FAQs for any questions you might have concerning your stay with us!

Meals

Which is the difference between the Full Board and the All Inclusive (All Inclusive)?

- Full board: breakfast + lunch + dinner (without drinks).

- All Inclusive: breakfast + lunch + dinner with unlimited drinks + snacks and drinks service at the bar, from 10:00h to 23:00h.


What does full board include?

Full board includes breakfast, lunch, dinner buffet with live cooking.

Drinks are not included

Only for the clients of the Hotel Rosamar Maritim and the Hotel Rosamar Es Blau who have booked through our web, there will be the option to choose full board + drinks.


What is the first meal included if I book full board?

Full board generally starts with dinner (on the arrival day) and ends with lunch (on the departure day). However, you can request in the comments of your booking to start with lunch and end with breakfast on the day of departure.


What drinks does the full board + drinks include?

Includes a 1/4 litre bottle of water + 1/4 litre bottle of wine or soft drink or domestic beer. For children, a 1/4 litre bottle of water or soft drink is included.

* You can only include it if you stay at Hotel Rosamar Maritim or Hotel Rosamar Es Blau.


What meals are included in the half board?

If you are staying at the Rosamar & Spa, Rosamar Garden Resort, Rosamar Maritim or Rosamar Es Blau hotels, you can choose breakfast + dinner or breakfast + lunch.

With the exception of the Hotel Rosamar Maxim, which does not serve lunch.


Are there any lactose-free alternatives at breakfast and in the hotel's bars?

At Rosamar Hotels, we offer plant-base alternative milk at breakfast, as well as, and in the hotel's bars. We also have the possibility to offer other types of lactose-free products if you ask us before your arrival at the hotel.


Does Rosamar Hotels have gluten-free food at breakfast and in the hotel's bars?

At Rosamar Hotels we have gluten-free food in at the bars and at the breakfast. Specifically, you will find: vegetables, legumes, salads, rice, charcuterie, eggs and fruit.


Do the hotel restaurants have themed corners?

The restaurants in all the hotels have a themed corner which varies every day. Depending on the day of the week, you can find a buffet of local cheeses or cold meats, an assortment of hamburgers, a chocolate fountain or a tapas buffet, among others.

They also offer a daily show cooking service and a vegetarian corner every day.


What are the opening hours of the different restaurants in each hotel?

The opening hours of the different restaurants in each hotel are as follows:

  • Hotel Rosamar & Spa:

- Breakfast is from 8:00h to 10:15h from Monday to Friday and from 8:00h to 10:30h on Saturday and Sunday.

- Lunch is from 13:00h to 14:45h from Monday to Friday and from 13:00h to 15:00h on Saturday and Sunday.

- Dinner is from 19:00h to 21:15h from Monday to Friday and from 19:00h to 21:45h on Saturday and Sunday.

  • Hotel Rosamar Garden Resort:

- Breakfast is from 8:00h to 10:15h from Monday to Friday and from 8:00h to 10:30h on Saturday and Sunday.

- Lunch is from 13:00h to 14:45h from Monday to Friday and from 13:00h to 15:00h on Saturday and Sunday.

- Dinner is from 19:00h to 21:15h from Monday to Friday and from 19:00h to 21:45h on Saturday and Sunday.

  • Hotel Rosamar Maritim:

- Breakfast is from 8:00h to 10:15h from Monday to Friday and from 8:00h to 10:30h on Saturday and Sunday.

- Lunch is from 13:00h to 14:45h from Monday to Friday and from 13:00h to 15:00h on Saturday and Sunday.

- Dinner is from 19:00h to 21:15h from Monday to Friday and from 19:00h to 21:45h on Saturday and Sunday.

  • Hotel Rosamar Maxim:

- The Hotel Rosamar Maxim only offers breakfast and dinner.

- Breakfast is from Monday to Friday from 08:00 to 10:30 and from 08:00 to 11:30 on Saturday and Sunday.

- Dinner is from 19:30h to 22:00h on Monday, Tuesday, Wednesday, Thursday and Sunday. From 19:30h to 22:30h on Friday and Saturday.

*The dinner service will be served at the Hotel Rosamar Es Blau – Adults Only and/or at the Hotel Rosamar & Spa.

  • Hotel Rosamar Es Blau:

- Breakfast is from 8:00h to 10:15h from Monday to Friday and from 8:00h to 10:30h on Saturday and Sunday.

- Lunch is from 13:00h to 14:45h from Monday to Friday and from 13:00h to 15:00h on Saturday and Sunday.

- Dinner is from 19:00h to 21:45h from Monday to Friday and from 19:00h to 22:15h on Saturday and Sunday.


*Mealtimes may vary slightly depending on the season.


What hotels have the option to include the All Inclusive?

The hotels that can include the All-Inclusive option are the Hotel Rosamar & Spa and the Hotel Rosamar Garden Resort.


What are the opening hours of the Restaurant Cafe Ferretti?

The Restaurant Cafe Ferretti opens at 09:00h to 00:00h.


What is the price if I want to include breakfast, lunch and /or dinner when I arrive at the hotel?

Meal prices vary depending on the hotel:

At the Hotel Rosamar & Spa the prices are as follows:

- Breakfast is 12 € for adults and 10 € for children (up to 6 years old).

- Lunch and dinner are18 € for adults and 12 € for children (up to 6 years old).


At the Hotel Rosamar Garden Resort the prices are as follows:

- Breakfast is 12 € for adults and 10 € for children (up to 6 years old).

- Lunch and dinner are 18 € for adults and 12 € for children (up to 6 years old).


At the Hotel Rosamar Maritim the prices are as follows:

- Breakfast is 12 € for adults and 10 € for children (up to 6 years old).

- Lunch and dinner are 16 € for adults and 12 € for children (up to 6 years old).


At the Hotel Rosamar Maxim the prices are as follows:

- Breakfast is 12 € / person.

- Dinner is 18 € / person.


At the Hotel Rosamar Es Blau the prices for the different meals are:

- The price for breakfast is 12 € / person.

- The price of lunch and dinner is 18 € / person.


*All prices may vary slightly depending on the time of the season.

** Children from 0 to 2 years old free of charge.


Rooms

Are there amenities in the rooms?

Yes, in the rooms you will find the following amenities: shampoo, conditioner, soap, toothbrush, toothpaste, pillows, blankets, hair dryer and towels.


Is there a kettle in the hotel rooms?

Yes, the rooms have a kettle.

- If you stay at the Hotel Rosamar Es Blau or at the Hotel Rosamar Maxim, it will be free.

- If you stay at the Hotel Rosamar & Spa or at the Hotel Rosamar Maritim, the kettle service will be free, but you will have to leave a cash deposit of 20€ that will be returned when you give back the key.

- If you stay at the Hotel Rosamar Garden Resort, the kettle service will cost 6€ and you will have to leave a cash deposit of 20€.


What voltage and how many plugs are there in the rooms?

The rooms have 4 or 5 sockets and have a voltage of 230 Volts.


Are there rooms adapted for disabled people?

Our hotels do not have rooms adapted for disabled people.


Do the rooms have a fridge with a mini bar?

The rooms do not have a minibar, but they do have a small refrigerator.


Which hotels have rooms with sea views?

The hotels with sea views are the Hotel Rosamar & Spa, the Hotel Rosamar Maritim and the Hotel Rosamar Maxim.

- Hotel Rosamar & Spa: 85 doubles sea view and 35 family rooms sea view.

- Hotel Rosamar Maritim: 42 rooms with living room and with sea views.

- Hotel Rosamar Maxim: 57 double rooms overlooking the sea (1 room with a single bed).


What hotels have apartments?

The hotel with apartments is the Hotel Rosamar Garden Resort.

The flats have a separate master bedroom, living/dining room with sofa bed and electric kitchenette with 2 hotplates, fridge and free microwave (on request), full bathroom (including bathtub) and outdoor terrace.


Additional services

Is there Wi-Fi at Rosamar Hotels?

All Rosamar Hotels offer free Wi-Fi, in the rooms and in the hotel common areas.


What is the price of renting an iron?

The ironing service is free for guests staying at the Hotel Rosamar & Spa, Hotel Rosamar Maritim, Hotel Rosamar Maxim and Hotel Rosamar Es Blau.

For customers staying at the Hotel Rosamar Garden Resort, iron rental costs 7€/hour.

For all hotels, a cash deposit of €30 is required, which will be returned when the iron is returned at the reception.


What is the price of renting a safe box?

Rent a safe box will cost you 6€/day or 25€/week.


What is the room service hours?

Our hotels with room service available are the Hotel Rosamar Es Blau and the Hotel Rosamar Maxim. Room service hours at the Hotel Rosamar Es Blau are from 10:30h to 12:30h and from 15:00h to 18:30h and at the Hotel Rosamar Maxim from 11:00h to 18:30h.


Do the hotels have a laundry service?

No, none of our hotels have a laundry service.


Does Rosamar Hotels have a transfer service to Girona airport or Barcelona airport?

Rosamar Hotels does not have a transfer service, but we work with external companies that offer this type of service. For example, you can look at the websiteMoventis bus (www.moventis.com).


Do the hotels have left luggage service?

The hotels have a luggage room where you can store your luggage at the check-in and at the check out.

In addition, inside the luggage room there are some pay lockers that you can also use. The small one has a cost of 6 € and the large one of 8 €.


Do the hotels have packages for special occasions? Which ones?

The hotels offer you the following packages for special occasions:

- Romantic package for 50€: decoration petals on the bed, bottle of cava and a chocolate box.

- Rosamar package for 90€: includes two bathrobes, slippers, decorative petals on the bed, a bottle of cava and a chocolate box.

- Children's birthday package for 20€: includes personalized balloons, hotel greeting card and candies.

- Children's cake for 22€.

- Adult birthday package for 30€: includes a cake and a bottle of cava.

- Birthday package with cava for 22€.

- Bouquet of flowers for 25€.


Neither the Hotel Rosamar Es Blau nor the Hotel Rosamar Maxim will offer any of the children's packages mentioned above.


Spa and gym service

What hotels have a fitness and a rest area?

- The Hotel Rosamar & Spa has a Fitness Centre and the Vitality Spa, a wellness centre equipped with sauna, hammam and a relaxation area with thermal beds and contrast showers. The hotel also has a heated indoor swimming pool in the low season, separate from this wellness area, for everyone.

- The Hotel Rosamar Garden Resort has an area called AquaCenter, which has an indoor pool throughout the year and heated in low season, hydromassage area, sauna, Turkish bath and gym.

- The Hotel Rosamar Maritim has an area called La Terrassa, which has an outdoor relaxation-pool, 2 saunas and a gym. The gym has a treadmill, elliptical and static bike.

- The Hotel Rosamar Maxim has a small heated swimming pool in low season and an outdoor pool in high season, dry sauna, Turkish bath and gym with treadmill, elliptical trainer, exercise bike and weight training equipment.

- The Hotel Rosamar Es Blau has the Vitality Spa and a fitness area. This is equipped with an indoor heated pool, sauna, hammam, hydromassage pool and a rest area with heated beds and contrast showers.


* If you have not booked through our website, access to the Vitality Spa at Hotel Rosamar & Spa will cost €10 per person per day and access to the Vitality Spa at Hotel Rosamar Es Blau will cost €12 per person per day.


Should I book if I want to go to the spa or fitness hotels areas?

To access the spa area of the Hotel Rosamar & Spa, it is recommended that you book in advance.

To access the spa area of the Hotel Rosamar Es Blau, you will need to book in advance.

Reservations can be made upon arrival at the hotel.


Will the showers and changing rooms be available?

Yes, guests will be able to use the spa and gym changing rooms.


Is there a towel rental service?

Yes, it is a free service. You can ask for a towel to go to the spa, gym or pool, you will have to leave a cash deposit of 15€ which will be returned to you when you back the towel.

* If you wish, you also have the option of buying the towel, which costs €15.


What are the gyms opening hours in the different hotels? Who has access?

- Hotel Rosamar & Spa:

The Fitness Centre access to the Hotel Rosamar & Spa is from 07:00h to 23:00h and you can enter with your room card.

- Hotel Rosamar Garden Resort:

The gym access to the Hotel Rosamar Garden Resort is from 09:00h to 19:00h.

- Hotel Rosamar Maritim:

The gym access to the Hotel Rosamar Maritim is from 09:00h to 19:00h.

- Hotel Rosamar Maxim:

The gym access to the Hotel Rosamar Maxim is from 09:00h to 19:00h.

- Hotel Rosamar Es Blau:

The Fitness Centre access to the Hotel Rosamar Es Blau is from 07:00h to 23:00h and you can enter with your room card.


No guest may use the facilities of another hotel.


What are the Aquacenter area opening hours belong to the Hotel Rosamar Garden Resort? Who can have access?

Only the Hotel Rosamar Garden Resort guests will be able to access to the Aquacenter area. The hours available are from 10:00 to 19:00.


What is the Vitality Spa opening hours belong to the Hotel Rosamar & Spa?

Only the Hotel Rosamar & Spa guests will be able to access to the Vitality Spa. The hours available are from 10:00 to 19:00.


What is the Vitality Spa opening hours belong to the Hotel Rosamar Es Blau?

Only the Hotel Rosamar Es Blau guests will be able to access to the Vitality Spa. The hours available are from 10:00 a.m. to 7:00 p.m.


Swimming pools and surroundings

Are there any adults only facilities in any of the hotels? Which ones are?

The hotels that have adults only facilities are the following:

- The Hotel Rosamar & Spa:

It has 4 swimming pools. One adults only located in the Chill Out area for over 18s.

- The Hotel Rosamar Maxim:

The Hotel Rosamar Maxim is an adults only hotel, so entry to all the facilities and pools is for over 18s and over.

- Hotel Rosamar Es Blau:

The Hotel Rosamar Es Blau is an adults only hotel, but the entrance to the hotel and the outdoor pool is from 16 years of age.

While the entrance to the Vitality Spa and the gym is for over 18 years old.


Do the swimming pools sun loungers have to be reserved and are they disinfected after each use?

The swimming pools sun loungers do not have to be reserved and it is forbidden to do so. The loungers are disinfected once a day.


Can the pools be used at night?

The swimming pools cannot be used at night.


Do the hotel pools have a lifeguard service?

The pools that have lifeguard service are those of the Hotel Rosamar & Spa and those of the Hotel Rosamar Garden Resort.

In high season, at the Hotel Rosamar & Spa there is 1 lifeguard and at the Hotel Rosamar Garden Resort there are 6 lifeguards.


Can clients of other hotels access the Aquasplash space of the Hotel Rosamar Garden Resort?

No, only those clients staying at the Hotel Rosamar Garden Resort will be able to access the Aquasplash space.


What are the pools opening and closing hours at the hotels?

Access hours to the Rosamar Hotels pools in high season are from 09:00h to 19:00h.

* Except for the swimming pool of the Hotel Rosamar Es Blau, which is open from 10:00h to 18:00h.


What are the opening hours at the Aquasplash Area in the Rosamar Garden Resort Hotel?

The current Aquasplash Area opening hours are from 10:00h to 13:00h and from 15:00h to 18:00h.


What are the attractions opening hours in the Aquasplash Area?

The schedule will be different according to each attraction:

- Pirate Ship + Water Guns: From 10:00h to 19:00h.

- River boats: From 10:00h to 13:00h and from 15:00h to 18:00h.

- Multitrack Slide + Small Slides: From 10:00h to 13:00h and from 15:00h to 18:00h.


What hotels have a pool bar? What are the opening hours?

- The Hotel Rosamar & Spa, the Hotel Rosamar Garden Resort, the Hotel Rosamar Es Blau and the Hotel Rosamar Maritim have a bar in the pool area.

- The Hotel Rosamar & Spa has the Ona Pool Snack, open from 10:00h to 23:00h.

- The Hotel Rosamar Garden Resort has the Goofys Pool Snack, open from 10:00h to 23:00h in high season and from 10:00h to 19:00h in low season.

- The Hotel Rosamar Es Blau has the Pool Snack Bar, open from 10:00h to 18:00h.

- The Hotel Rosamar Maritim has the Willy Pool Snack Bar, which is open in high season from 11:00h to 20:00h and in low season from 11:00h to 19:00h.


Are inflatable mats and toys allowed inside swimming pools?

The only inflatables allowed in the pools are those needed for people who can't swim.


Are there any height restrictions to be able to go on the slides?

  • To access the Toboggan Multimille 4-lane and the white single track slide, a minimum height of 1.20 m is required.
  • To access the blue single track slide, a minimum height of 1.20 m is recommended.
  • To access the smaller green, yellow and blue slides, no minimum height is required, but you do need to be able to swim or wear a muff.


Nightlife adults entertainment

What hotels have evening entertainment for adults?

The hotels with evening entertainment for adults are the Hotel Rosamar Garden Resort and the Hotel Rosamar & Spa. The schedules will vary according to the show, they will start approximately at 21:45h until 22:45h.


What is the Dance Hall opening hours at the Hotel Rosamar & Spa? And who has access?

Guests staying at the Hotel Rosamar & Spa, Hotel Rosamar Maritim, Hotel Rosamar Maxim and Hotel Rosamar Es Blau will be able to access to the Rosamar & Spa Dance Hall. The Dance Hall activities starts at 21:45h.

* For updated schedules, visit our social networks or download our App.


What kind of activities at night can I access depending on the hotel I stay?

- If you stay at one of the following hotels: Hotel Rosamar Maritim, Hotel Rosamar Maxim or Hotel Rosamar Es Blau, you can access to the evening activities (the months of July and August) at the Hotel Rosamar & Spa.

- If you stay at the Hotel Rosamar Garden Resort, you will only be able to access to the activities that take place at night in this hotel.


Kids entertainment

What hotels have entertainment for children?

The hotel with entertainment for children is the Hotel Rosamar Garden Resort and the Hotel Rosamar & Spa. The Hotel Rosamar & Spa, only in the months of July and August for children from 4 to 7 years old.


What are the entertainment hours for children at Hotel Rosamar Garden Resort? Who can access?

The entertainment schedule for children from 4 to 7 years old, at the Hotel Rosamar Garden Resort depends on the season.

In high season, the Miniclub is open every day from 10:00h to 13:00h and from 15:30h to 18:00h. In low season will depend on the occupation.

During the months of July and August, the Hotel Rosamar Garden Resort also has entertainment for children from 8 to 15 years old.

*For updated schedules, visit our social networks.


What are the entertainment hours for children at Hotel Rosamar & Spa? Who can access?

During the months of July and August, young children can enjoy free entertainment at the Mini Club of Hotel Rosamar & Spa. Workshops and activities are organised for children between 4 and 7 years old.

In high season, the Mini Club will be open every day from 10:00 a.m. to 1:00 p.m. and from 3:30 p.m. to 5:00 p.m. In low season, it will depend on the occupation.

*Visit our social networks to consult the updated schedules.


Is there a capacity limit to access to the entertainment activities?

Currently, there is no capacity limit for entertainment activities.


Do I have to book to attend the entertainment activities?

No prior reservation will be required to attend the entertainment activities.


If I am staying at the Hotel Rosamar Maritim, can my children participate at the Hotel Rosamar & Spa entertainment activities?

Yes, children from 4 to 7 years old can participate in the activities that take place during the months of July and August at the Hotel Rosamar & Spa.


Parking

Do all the hotels have a parking service?

Yes, all the hotels have a parking that requires prior reservation. You have to call to the hotel you would like to stay to request it.

- The Hotel Rosamar & Spa and the Hotel Rosamar Maritim, have indoor and outdoor parking.

- The Hotel Rosamar Maxim and the Hotel Rosamar Es Blau have indoor parking.

- The Hotel Rosamar Garden Resort has only outdoor parking.


How do you get in and out of the parking lot?

If you have booked a parking space prior to your arrival, we will give you a parking card, and you will have to leave us a deposit of 5€ which we will return to you when you leave the hotel. 


What happens if I do not reserve the parking?

If you have not reserved a parking lot, we cannot guarantee availability upon arrival at the hotel.


What happens if I lose my parking key?

In case you lose your card to enter the car park, the €5 deposit will not be refunded.


All inclusive

How can I book the All-Inclusive option if I am interested?

The only hotels that offer the all-inclusive option are the Hotel Rosamar Garden Resort and the Hotel Rosamar & Spa. You can hire it once you are making the reservation process on our website, you will be shown the option to include this type of regime in the list where all types of pensions are listed.


Early check-in and late check out

What do I have to do if I want to get my room earlier (early check-in)?

We do not offer an early check-in option. If upon your arrival, the room is free and clean, you will be able to access. If the room is not ready yet, you can use the hotel facilities.


How much is for leaving the room later the departure day (late check out)?

Subject to availability, guests have the option to keep their room (late check out) until 14h (25€) or until 18h (45€).

* In high season €40 and €65 respectively.


Reservation and payment conditions

How can I make a reservation with Rosamar Hotels?

The easiest way to make a reservation with Rosamar Hotels is through the official website. Visit our booking page.


Does it have any cost to cancel my reservation?

All doubts you may have regarding your reservation will be solved on the reservation and payment conditions page.


Do I have to present any personal identification when I arrive?

Remember that it is essential to present the ID or passport from all people at the check-in time, including children.


Can I check in before arriving at the hotel?

Yes, you can check in online before arriving at the hotel, or if there is a long queue at the reception. Here is the link to check-in online without any problems.


What is the payment method upon arrival at the hotel?

Once you arrive at Rosamar Hotels, you can pay in cash or card.


What type of cards do you accept as a form of payment?

We accept all types of cards, except American Express.


Is it possible to receive an account number to make a deposit in advance of the reservation?

We can provide you with an account number to make the payment of a reservation in the following cases:

- If you have problems when paying by card.

- If you want to pay the total amount of the reservation before your arrival.

- If it is a gift for someone else.


From the moment I make my reservation, how many days do I have to make the deposit?

The deposit will vary depending on the conditions of the rate you are booking and the season. For non-refundable rates you will be required to pay 100% of the total booking amount.

Other rates do not require a prepayment at the time of booking if the booking is made more than 5 days prior to arrival. To confirm the reservation it will be necessary to pay 15% of the total amount of the stay 2 days before arrival. Rosamar Hotels will send an email with the link to make the payment, the rest will be paid on arrival at the hotel.


*For bookings with arrival within the periods from 01.06 to 14.09 inclusive, the payment of 15% of the total amount of the stay will be made at the time of booking and the rest on arrival at the hotel.


If I cannot travel, what will happen to my reservation?

Reservations with free cancellation can be cancelled or modified up to 4 days before your arrival. In case of non-refundable reservations, please contact the hotel to find a solution.

In case of flexible non-refundable reservations through the web, the reservation can be canceled or modified up to 21 days before arrival.


Is a card necessary as a guarantee at the time of arrival at the hotel?

At the booking time, and according to the conditions of the rate and depending on the season, you will have to pay 100% of the payment in advance or make a down payment of 15% of the total. With the payment and signal we already make sure that the card is safe and serves as a guarantee.


How does the payment work in the case that I have booked through an onlinevtravel agency (OTA)?

Once you have made your reservation, Rosamar Hotels will send you an email with payment instructions. You will be able to make a part of the payment, the rest of the amount will be paid on arrival at the hotel. If you have not yet made the payment 48 hours before your arrival, the reservation will be automatically cancelled.


Up to what age do children stay free of charge​?

- Babies from 0 to 2 years old never pay, but they must be stated in the reservation.

- Children from 2 to 12 years old always pay, but the first child in the room has offers up to 100% discount depending on the period of the year, and the second and third child have up to 50% discount.


What periods are considered high season?

The periods considered high season are the following:

  • From 14/04 to 17/04 (both included).
  • From 25/05 to 25/09 (both included).
  • Saturdays throughout the season.

Work in Rosamar Hotels

What should I do to work at Rosamar Hotels?

If you want to work with us, you can send an email with your CV to the following address: rec.humans@rosamarhotels.com.


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